Help and recovery
Start with the matching issue below. Never send a password, one-time code, OAuth secret, recovery key, or raw access token by email.
Sia sends codes only to addresses on the named invitation list. If invited, check spam and institutional quarantine, verify the displayed email, wait a minute, then request one new code. Only the newest code should be used.
Get sign-in helpStart from Connected apps in Sia and press Connect Google. Choose the intended account, approve read access, and return to Sia. Enable editing later only if you need Sia to change files or send drafts. A 403 from an unverified release usually means the address is not yet an approved tester.
Get Google helpConnect through Sia, choose the workspace, and select Allow. The connection uses browser OAuth and does not depend on the desktop Slack app, a plugin, or a user-provided API key.
Get Slack helpGrant the requested macOS accessibility and screen permissions, then keep the target window visible. Some apps do not expose controllable fields, so a purpose-built connection is more reliable when available.
Get computer-use helpOpen the original thread to view, pause, change, or remove its schedules. Alpha schedules run only while Sia is open and the Mac is awake.
Get schedule helpUse the Research archive controls in Sia for export, research-only deletion, or account deletion. Contact us from the email associated with the account if the workflow fails.
Make a data requestInclude the Sia version, your macOS version, the time and timezone of the issue, the feature involved, and the exact visible error text. You may attach a screenshot only after removing secrets and unrelated private content.
If you believe credentials, participant data, or connected-service access may have been exposed, stop the affected task, disconnect the relevant service if safe to do so, and contact security@superintelligentagents.ai.
Do not include an active credential or the private data of another person in the first message. We will coordinate a safer transfer method if evidence is needed.